Vice President of Programs and Services


The Vice President of Programs and Services is responsible for conceiving, developing, implementing, managing, leading and improving library programs and special services system-wide.  Manages and coordinates the day to day operations of the Program and Services department including; New Americans Programs, Special Services, Job & Business Academy, Adult Learner Programs and age-level program coordination.  Motivates, coaches and mentors staff to deliver the products and services necessary to fulfill its mission.  Analyzes community information data to determine customer needs based upon demographic data and community needs.  Serves as the Library’s liaison to agencies and community based organizations to develop partnerships that meet the needs of Library customers and Queens communities. Performs other duties as required.

Operational Administration

Conceives, develops, implements, leads and improves library programs and special services system-wide, including internal and external stakeholder development and coordination, to meet organizational strategic goals. Develops and manages multi-million dollar budgets from various funding sources; allocates resources in the most cost-effective manner to ensure maximum return on investment and to achieve quality customer service. Communicates and coordinates all activities with other departments as a member of the senior leadership team to achieve organizational goals. Based on programmatic needs and priorities, partners with the Queens Library Foundation to support the delivery and expansion of programs and special services and to ensure fulfillment of grants.

Administration of Day-to-Day Activities

Supervises and coordinates managers and resources within the department, and effectively coordinates all activities with other departments to ensure effective delivery of quality programs and special services. Effectively manages performance and development of staff to maximize department effficiency.

Partnership Development and Management

Develops and builds library organizational partnerships with government agencies and community-based organizations that effectively support achieving organizational goals for the delivery of innovative, customer-focused, educational programs and services.

Staff Management and Professional Development.

Recruits, trains and supervises a team of motivated professionals whose skills and interests are fully aligned with their job functions. Establishes reasonable performance goals. Identifies professional development needs of staff. Ensures all staff within the department receive timely performance reviews that are accurate and in accordance with the Library’s Performance Management procedures.  Ensures that performance documentation is maintained, up-to-date and accurate.      


  • Bachelor’s Degree required; Master’s Degree preferred.
  • Minimum of ten (10) years in a leadership position in program development or related field required.
  • Must have clear programmatic vision and strong leadership skills.
  • Deep knowledge of the cultural landscape in Queens is highly desirable.
  • Knowledge of, and experience with adult literacy programs are a plus.
  • Understanding of grants fulfillment is required.
  • Must have the ability to apply principles of leadership, analyze and interpret business information, formulate business strategies and plans, and problem solve at an advanced business level.
  • Demonstrated ability to manage staff performance and resolve interpersonal and operational conflicts required.  

To Apply:  Please email your resume and cover letter to: Execsearch@queenslibrary.org and reference “Vice President of Programs and Services – QLWEB” in the subject line. Resumes will only be accepted by email.  

The Queens Library is an Equal Opportunity Employer.